A question or an issue?
We are here to help with all your questions! To speed up support, however, we insist on consulting our Knowledge Database first.
And, of course, don't forget to contact your integrator who knows your configuration best.
1. Check Our Knowledge Base
The answer to your question might already exist in our Knowledge Base. You can find information concerning all our products. But also for "Legacy" software, our Knowlede Base is the best source. Most issues have been addressed before.
2. Contact Your Reseller or Integrator
Some issues are related to a setup issue or due to a failiour or misconfiguration of other parts of your setup. (Video card, storage, Cpu-availability etc.) Your reseller or integrator knows your configuration and is the best placed to analyze your situation.
3. Submit a Support Ticket
Applications build from April 24, 2013 on have a build in support form, providing us automatically all the parameters of your application we need for best support. For applications older than that date you can use the online support form. Follow the instructions to collect all the data we need to fully understand your issue.
Downloading, activating or deactivating your software
How does our support measure up?
The numbers above are extracted from our support desk, and are based on the satisfaction comments made by our customers who have used our support desk.
What do people say?
Softron's technical support team has always been a pleasure to work with. They seem genuinely interested in helping us resolve our technical inquiries quickly and efficiently. The technicians we've dealt with are all top-tier and not only have an intimate understanding of their product but also a broader knowledge of associated software and technologies. They consistently go above and beyond our expectations and exemplify what a good support experience is all about.