Dear Softron Users,
We are writing to inform you about an update regarding the "Contact Softron Support" feature in our applications. Due to recent adjustments to our systems, the automated support ticket creation functionality is temporarily unavailable.
We are actively working to restore this functionality in future versions of our applications. However, please note that the automated ticket creation feature will only be available in updated versions moving forward and will no longer be accessible in older versions of the software.
The "Collect Logs..." feature will remain available in all versions of the application, including older versions. This allows you to collect logs as before, even if the automated ticket creation feature is unavailable.
Here's how you can reach out for support:
- Manually Create a Support Ticket:
Visit our support desk at softron.zendesk.com to create a ticket.
- Sending Logs to Our Team:
If logs are required, you can still collect them from your Softron application by going to:
Help > Contact Softron Support... > Collect Logs...This will generate a zip file with the necessary logs. Upload the zip file to our WeTransfer page and include your support ticket number in the message. This ensures we can quickly associate the logs with your ticket.
We appreciate your understanding and patience as we work to improve and restore this feature in future versions of our applications. Your feedback and support are invaluable to us, and we remain committed to providing you with the best possible experience.
Thank you for your cooperation.
Warm regards,
The Softron Team