Dear Softron Users,
We are writing to inform you about an update regarding the "Contact Softron Support" feature in our applications. Due to recent adjustments to our systems, the automated support ticket creation functionality is temporarily unavailable.
We are actively working to restore this functionality in future versions of our applications. However, please note that the automated ticket creation feature will only be available in updated versions moving forward and will no longer be accessible in older versions of the software.
The "Collect Logs..." feature will remain available in all versions of the application, including older versions. This allows you to collect logs as before, even if the automated ticket creation feature is unavailable.
Here's how you can reach out for support:
- Manually Create a Support Ticket:
Visit our support desk at softron.zendesk.com to create a ticket.
- Sending Logs to Our Team:
If logs are required, you can still collect them from your Softron application by going to:
Help > Contact Softron Support... > Collect Logs...This will generate a zip file with the necessary logs. Upload the zip file to our WeTransfer page and include your support ticket number in the message. This ensures we can quickly associate the logs with your ticket.
We appreciate your understanding and patience as we work to improve and restore this feature in future versions of our applications. Your feedback and support are invaluable to us, and we remain committed to providing you with the best possible experience.
Thank you for your cooperation.
Warm regards,
The Softron Team
We are excited to announce the availability of the new FlipKey Dongle, a versatile solution for license authentication. This small and innovative dongle features both USB-A and USB-C connectors, making it compatible with a wide range of devices, including the latest Mac computers that exclusively support USB-C.
The FlipKey Dongle is designed with a unique "flip" mechanism that allows you to easily switch between connectors. Whether you’re using an older system with USB-A or a modern device with USB-C, the FlipKey Dongle ensures seamless connectivity without the need for an adapter.
For users who have relied on our traditional USB-A dongles, the FlipKey Dongle provides a convenient upgrade to future-proof your setup while maintaining the same robust level of license protection. It’s compact, easy to use, and perfect for professionals on the go.
We believe this new dongle will greatly enhance your experience and simplify license management across all your devices. If you have any questions or would like to learn more about the FlipKey Dongle, please don’t hesitate to contact our support team.
Thank you for choosing our products. We are committed to continuously improving our solutions to meet your needs.
Automate our playout solution We are excited to announce the full integration of OnTheAir Video with Cuez Automator by TinkerList, bringing new levels of automation and flexibility to broadcast productions. This integration empowers users to manage complex workflows with greater control and efficiency. For more information on how OnTheAir Video with Cuez Automator can elevate your production, visit the TinkerList website.
What's new at IBC 2024? This year, we’re excited to bring you new Softron solutions for your newsroom. Check out the OnTheAir MOS Gateway and AMP Server for better software features. Enjoy 24/7 playout with OnTheAir Video, record up to 24 channels of 4K60p with MovieRecorder, and get 8K instant replay with M|Replay. Plus, try our new OnTheAir WebLink to easily add webpages and live streams to your production. Check our IBC 2024 page to have all the information.
Welcome back to NAB Las Vegas! What a time to introduce you to our latest innovations! This year we reimagine and redefine our solutions. From small productions to the biggest TV broadcasts, our applications are, more than ever, the ones that fit your needs. From Newsroom Automation to Master Control and Live Productions, combined with the Mac performances: High Frame Rate instant replay and up to 24 channels of 4K60p recording. We have so much to show you! But mostly we look forward to meeting new friends and reconnecting with the amazing people we’ve met in past years. Check our NAB 2024 page!
AMSTERDAM, September 17, 2023 – Softron Media Services, a global leader in innovative broadcast and video production solutions, is proud to announce its remarkable achievement of being awarded the coveted 2023 OEM & Developer Award by Blackmagic Design at this year's International Broadcasting Convention (IBC). This recognition underscores Softron's unwavering commitment to excellence in developing cutting-edge software and hardware solutions that have significantly contributed to the advancement of the media and entertainment industry.
Blackmagic Design, a renowned industry leader in professional video and audio technology, presented the prestigious OEM & Developer Award to Softron Media Services in recognition of its outstanding contributions to the field. One notable milestone celebrated during this award ceremony was Softron's pioneering integration of the very first Blackmagic Design DeckLink video card back in 2001. This historic collaboration laid the foundation for a longstanding partnership between the two companies, exemplifying Softron's dedication to providing seamless integration of its products with Blackmagic Design's hardware. The award serves as a testament to Softron's enduring commitment to innovation, its customer-centric approach, and its continuous efforts to push the boundaries of what's possible in the realm of media production. Softron Media Services looks forward to continuing its collaborative efforts with Blackmagic Design to deliver cutting-edge solutions that empower media professionals worldwide.
What's new at IBC 2023? We have many announcements for IBC 2023. New software such as OnTheAir WebLink, AMP Server, or OnTheAir MOS Gateway. but also improvements such as High Frame Rate capture in M|Replay. And, of course, we'll be showing the Mac Pro M2 Ultra that can record up to 24 channels of 4K60p, or 6 channels of 8K60p. Check our IBC 2023 page to see what's new.